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Knowledge Base

Return Items You Ordered

Store Admin posted this on Sep 9, 2014
You must submit an RMA request before returning or exchanging items you've ordered. If you created an account at the time of placing your order, please submit an RMA request here. If you used guest checkout and did not create an account at the time of placing your order, please use submit an RMA request here.
 
Return Policy:
  • Items must be returned within 30 days of the original invoice date.
  • A 15% restocking fee applies to all returned merchandise.
  • A restocking fee may only be waived if the item qualifies for an exchange toward a purchase of a product of equal or greater value.
  • All parts must be in new condition and contain all components or pieces. If part has been installed on the vehicle or has been used in any way the part cannot be returned.
  • The item must be in the original packaging and the packaging must be in new condition. The packaging must be unmarked and in new condition. Do not write on the package.
  • Some items are "Special Order" and therefore are non-returnable.
  • Any orders including, but not limited to, special order items that are cancelled after the products have been ordered or built by the manufacturer, may also be subject to a 15% restocking fee if the order is eligible for cancellation.
  • The Diesel Store is not responsible for refund of freight charges.
  • The Diesel Store is not responsible for return freight.
 
Return Restrictions:
  • Product has been installed or is in used condition.
  • Product is damaged (from installation, shipping or mishandling).
  • Product is not in original packaging.
  • Product is missing parts, manuals, warranty paperwork, etc.
  • Product serial number is different than the serial number shipped to the buyer.
  • Product is deemed not resalable upon inspection.
  • Product was a special order, discontinued, clearance or closeout item.
  • Electronic Items, including but not limited to, PMDs, FICMs, IDMs, ECMs, Engine Sensors, Performance Chips and Tuners are not eligible for a return for refund. If the item is thought to be defective please contact us.
  • Apparel, Accessories and Novelty items are not eligible for return or exchange. No Exceptions.
  • Fuel Additive is not eligible for return or exchange. No exceptions.
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